SUPPORT TERMS & CONDITIONS

1. Your template purchase comes with the following support included, valid 3 months from date of purchase. Any support after this time will be at an extra cost.

2. We are happy to help you with support relating to only template related questions, Custom code support only for CSS that is included with the template.

3. Your template purchase does not include support with: anything Squarespace related or business related.

4. We offer support via email and we aim to respond within 1 business days though this time frame may vary due to potential unforeseen circumstances

5. If your support request falls outside of our support policy, we can offer extra support for an hourly rate of NZ$95

TEMPLATE TERMS & CONDITIONS

Refund & Exchange Policy:

No refunds or exchanges:

Due to the fact that all of our products are of a digital nature, they cannot be returned or exchanged. We can't issue refunds after the purchase has been made. 

Template Licensing:

Limited licensing

Each Squarespace Template purchase may be used for one website. 1 template purchase = 1 license for 1 website. If you want to use the same template on a second website, you will need to repurchase it again to buy another license.

Copyright:

Terms we recommend:

1. The design is copyrighted [your business]

2. You may not resell the design or claim the design as your own.

3. You may not share the template, graphics, files or any design elements provided in your purchase with anyone else.

4. Any photography provided with the template is for demonstration purposes only and copyrighted to its original creator. You must replace these photographs with your own / source images yourself. We hold no liability for any image licensing / copyright issues that may occur through your use of any supplied images. 

Squarespace Template Delivery:

We will always do our best to have your template sent within 1 BUSINESS DAY, but this time frame may be longer due to unforeseen circumstances and we can’t guarantee that it won’t take longer. Please contact us if it has been over 1 business day and you have not yet received your template.

Squarespace Template Ownership:

Once the template is added into your account it is your responsibility to add your own content and edit the site. If you make any accidental changes to the template we cannot reverse these for you.

A purchase of a Template includes your chosen template delivered only once. 

If you make any accidental changes to your template and want the template sent again, if you accidentally delete the template, or if you don’t accept the invitation to your new template within 6 months of purchase and your free trial expires, then you will need to repurchase the template so we can send it again.

Your template will come into your account on a 6 month free trial. If you let this free trial run out, Squarespace will mark your website for deletion. If your website gets deleted and you want the template resent, you will have to repurchase the template so we redeliver it. Make sure your trial doesn’t run out by asking Squarespace support for a trial extension, or upgrading your site to a paid plan.